How can we help?
Search the help center, browse a topic, or reach a real person. Whatever you need.
Help topics
Guides and answers, grouped by what you're trying to do.
Getting started
Your first board, the canvas basics, and finding your way around.
Drawing & canvas
Shapes, arrows, multi-point lines, smart connectors and styling.
Generate from code
Turn Compose, Kubernetes, Terraform, SQL and more into diagrams.
Collaboration & sharing
Live cursors, roles, comments, and sharing a board with your team.
Import & export
Mermaid and D2, PDF, process recordings, and YAML import.
Account & billing
Plans, upgrading to Pro, invoices, and managing your subscription.
Security & privacy
Encryption, data control, and how we keep your boards safe.
API & MCP
Personal tokens, scopes, and driving LetDraw from your own tools.
Enterprise & self-hosting
SSO, SCIM, domain auto-join, and running LetDraw yourself.
Pick the fastest path
Frequently asked
How do the free AI credits work?
Every plan includes a few free AI generations to try things out. After that, you can add your own provider key to keep going. Self-hosted deployments can be configured without those limits. See bring your own key in the docs.
Can I use my own AI key?
Yes. You can add keys per provider. Free and guest users keep them locally in the browser; Pro, Enterprise and self-hosted can store them encrypted on the server. Manage them from your account's API Keys page.
How do I export a diagram?
You can export to Mermaid or D2 code, save as PDF, or record a process video. Import works too, including Mermaid, D2 and YAML. Look under the export menu on any board.
Is my data private and encrypted?
Yes. Boards are protected with end-to-end encryption and row-level security, and the site runs an enforced Content Security Policy. Full details are on the Security page.
How many people can work on a board at once?
LetDraw supports live rooms with cursors, roles and comments so a group can draw together in real time. For large teams and rooms, see Collaborate.
Can I self-host LetDraw?
Yes, with a self-hosted license you can run the whole app in your own environment. For setup and licensing, contact us.
How do I change or cancel my plan?
Manage your subscription from your account settings. You can upgrade, downgrade or cancel any time; for billing questions reach out from the Contact page.
Talk to a real person
If the docs and community didn't cover it, send us a message. We reply to most requests within one business day, and faster for Pro and Enterprise.